Personal identification information
We may collect personal identification information from Users in a variety of ways, including, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site related activities. We do not knowingly collect or store personal information from persons under the age of 18. If we become aware that we have information in our database from an individual under the age of 18, all database info with the record of the minor will be deleted.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.
About this website’s server
This website is hosted by Elk Grove Village within a U.S. data center located just outside of Chicago. The following are the data center’s more notable security features:
- 24/7 on-site security staff
- Visitor screening
- CCTV video surveillance 24/7
- Videos kept for 90 days, images kept indefinitely
- Dual-factor authentication via biometric and proximity scanners
- Secure shipping and receiving areas
- Equipment screening
Full details of Elk Grove Village’s data center can be found here. All traffic (transferal of files) between this website and your browser is encrypted and delivered over HTTPS.
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How we use collected information
Dorner only collects data that is of legitimate interest and use for our business. These interest include but are not limited to, research and development, marketing and promotional services, and to protect our legal rights and interests. Dorner may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide help us respond to your customer service requests and support needs more efficiently. This includes concise records of live chat history that has taken place on our website between users and customer service representatives.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To share your information with third parties
We may share information with related third parties for marketing or other purposes.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. In the near future, Dorner aims to change the data storing process to pseudonymisation. This involves storing an individual’s information in many separate files, under many different names, so that a hacker would be unable to acquire a User’s full information.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Due to the nature of the internet, we implement as many safeguards as possible to prevent security breaches. In case of a breach, you will be notified within 48 hours of the time and severity of the security breach.
Personal information of non-purchasers that submit their personal data to our business will be kept in our customer database as long as it is actively being utilized by Dorner for business or analytic purposes. After a user unsubscribes, requests removal from the database or the information is no longer necessary to keep, it will be deleted from our database.
Personal information of customers who purchase from Dorner, or who have purchased from Dorner in the past will be kept in our database until explicitly asked to remove any type of data.
Sharing your personal information
Dorner may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. This information includes personal information submitted to Dorner through our website including name, address, email, job title, company and phone number. Statistics gathered include devices used to access our emails and interactions with emails such as email opens, clicks, and unsubscribes. All personal information collected is primarily stored in U.S. based databases and will be shared with Dorner branded companies in non-US countries if necessary for legitimate business purposes.
Dorner North America, Dorner Europe, Dorner Asia and Dorner Latin America collect all information within our USA database. Sharing and transfers of information will take place in connection with any new company mergers, company asset sales or acquisitions. You have the option to unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Determining What Is Shared
- Request of a copy of all personal identification in our database systems.
- Object to the collection of information for business, analytic or marketing purposes.
- Request of deletion of your records from our database systems.
- Request a copy of all personal identification records in digital format.
- Opt-out of all marketing emails and otherwise by clicking the global “unsubscribe” button located on the top left corner of any Dorner email.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Please also refer to the Dorner locations below for country-specific privacy policies for Malaysia and Germany.
This document was last updated on May 24,2018.